
ABOUT US
For seven years, METROPOLIS has maintained a leadership position in the online sales market.
Our ongoing specialization is focused solely on ensuring the complete satisfaction of our customers.
Don’t hesitate to join a community of over 1,400 people who have chosen to shop with us and are completely satisfied.
Fluffy Tails
Pamela bag
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CUSTOMER SERVICE 24/7
We're here for you! Whether you have a question, need help with your order, or just want advice on the best product for your pet, our friendly customer support team is available 24/7. Contact us anytime we're always happy to help!

EASY AND FAST RETURNS
We want you and your pet to love every purchase. If something isn’t quite right, no worries!
Enjoy a hassle-free return process within 14 days of receiving your order.
- Quick Processing – Returns are processed within 48 hours.
- Simple Steps – Just contact our team, and we’ll guide you through it.
- Money Back or Exchange – Your choice, no questions asked.
GUARANTEES
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EASY AND FAST RETURNS
✔ 100% Satisfaction Guaranteed
Your happiness is our priority. If you're not completely satisfied with your purchase, we’ll make it right, no questions asked. -
LEADER IN THE US MARKET
The ideal online store to buy products that can change your pet's life.
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CUSTOMER SERVICE 24/7
We're available to assist you 24/7. Don't hesitate to contact us with any issues we're here to help.
FAQ's
How long does shipping take?
We know you're excited to receive your order — and we're just as excited to deliver it!
Shipping times vary based on your location. Orders are typically processed within 1–2 business days. Delivery within the U.S. usually takes 3–7 business days. International shipping may take longer.
Can I track my order?
Yes, once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow your package in real time.
What is your return policy?
We offer easy and fast returns within 14 days of receiving your item. Products must be unused and in original condition. Please visit our Returns & Refunds page for full details.
Still have questions?
Your satisfaction is our priority don’t hesitate to contact us.