FAQs

Frequently Asked Questions

What types of accessories do you offer?
We offer a curated selection of fashion accessories, including bags, jewelry, scarves, sunglasses, and other statement pieces designed to complement your unique style.

Are your products authentic?
Absolutely. Every product you see on our website is 100% authentic and sourced directly from trusted manufacturers or designers.

How can I check the status of my order?
Once your order is shipped, you’ll receive an email with your tracking number and a direct link to follow your delivery in real time.

What is your return policy?
We accept returns and exchanges within [X] days of delivery, as long as the item is unused, in its original packaging, and with all tags attached. For detailed instructions, visit our Returns & Exchanges page.

How long does delivery take?
Delivery times vary by location. Orders are typically processed within 24–48 hours and delivered within [X–X] business days. You’ll receive tracking updates every step of the way.

Do you ship internationally?
Yes, we proudly ship worldwide. Shipping fees and delivery times will vary depending on your destination.

How can I contact customer service?
Our customer care team is available 24/7 via email or chat. We’re always happy to assist with orders, sizing, or styling advice.

Do you offer gift wrapping or personalized notes?
Yes! You can add a gift message or request elegant gift packaging at checkout—perfect for treating someone special.

Are your accessories suitable for sensitive skin?
Many of our jewelry pieces are hypoallergenic and nickel-free. You can find material details in each product description.

Can I modify or cancel my order after placing it?
We can make changes or cancellations only before your order has been processed. Please contact our support team as soon as possible for assistance.