Reimbursement Policy

Reimbursement Policy

At Metropolis, your satisfaction is always our priority. If your purchase doesn’t meet your expectations, we’re here to make it right.

Eligibility for Reimbursement

We accept reimbursement requests for items returned within [X] days of delivery, provided that:

• The item is unused, unworn, and in original condition

• All tags, packaging, and accessories are included

• Proof of purchase (order confirmation or receipt) is provided

Items that show signs of wear, alteration, or damage not caused by us are not eligible for reimbursement.

How to Request a Reimbursement

1. Contact our customer care team at info@metropolisstore.com to request a return authorization.

2. Once approved, ship your item to the return address provided.

3. After we receive and inspect your item, we’ll process your reimbursement within 7 business days .

You’ll receive a confirmation email once your refund has been issued.

Refund Method

Reimbursements are made to the original payment method used during checkout. Please note that processing times may vary depending on your bank or payment provider.

Non-Refundable Items

Certain items may not be eligible for reimbursement, including:

• Gift cards and promotional items

• Personalized or custom-made accessories

• Final sale or clearance products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery. We’ll arrange a replacement or full refund at no additional cost to you.